Return & Refund Policy

Last Updated: August 5, 2026

Thank you for shopping with onebusket.com. We want you to have a great shopping experience. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective.
• You received the wrong item.
• The item is unused, in its original packaging, and with all tags attached.

2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (unless received in that condition).
• Products without original packaging or tags.
• Personal care, hygiene, or customized items.
• Gift cards and digital products (if applicable).

3. Refund Process

Once we receive and inspect the returned item:

• If approved, your refund will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after verification.

4. Exchange Policy

We offer exchanges only for:

• Damaged or defective products.
• Incorrect items sent by us.

5. Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.
• If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

6. Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

7. How to Request a Return

To request a return or refund, contact our customer support with:

• Order Number
• Your Name
• Reason for the return
• Photos of the product (if damaged or incorrect)

We will respond as soon as possible and guide you through the process.

8. Contact Us

If you have any questions about this Return & Refund Policy, please contact us through the customer support details provided on our website.